Delivery and Returns
Delivery and Returns
We endeavour to process all orders as quickly as we possibly can but please allow for a couple of days processing time.
Delivery charges:
U.K postage – £3.99
Europe postage – £11.55 (Tracked and Signed)
U.S and Canada postage – £25.19 (Tracked and Signed)
Please be aware that EU, US and Canadian deliveries may incurr additional customs charges on entry to the country. We do not currently cover these charges.
Ways to return
1. Return by Recorded Post
Post your item(s) to:
Nevontaii Ltd
Quarry House,
Glenluce,
Newton Stewart,
Scotland,
DG8 0NT
We recommend that you use a reputable courier or Royal Mail (postal service) recorded delivery (T&C’s apply).
2. Return by Hermes Collection
Have your parcel collected from your home address by Hermes.
Email us on admin@nevontaii.com to arrange a collection.
Return cost will be billed to you (T&C’s apply).
Terms and Conditions
Nevontaii™ clothing strive to give all customers complete satisfaction with their purchases. If for any reason you are unhappy with a product that you have received, you can return it for a full refund within our returns policy.
Conditions of refund
Upon receipt of your item you have a 14 days period to return eligible items for a refund. This period includes weekends and bank holidays. Please contact us at admin@nevontaii.com to inform us of your intent. Refunds are made back to the original method of payment as per your order and can take up to 7 days to process.
No exchange service
Due to the nature of fast-moving stock, we are unable to offer an exchange service. If you would like to replace your item with another we recommend that you place a new order to ensure stock is allocated for you. This will allow us to provide a quicker delivery service and you will receive your replacement item sooner.
Faulty or incorrect items
In the event that your item is faulty or you have been sent an incorrect item, please contact us immediately via admin@nevontaii.com
Once we receive your items, we will endeavour to process your return as quickly as possible and deliver a replacement item. All faulty items are subject to inspection. if the item you returned is not considered to be faulty through inspection, it is the consumer’s responsibility to incur the postage cost to return the item(s) back.
General conditions
All items returned must be in their original packaging and exact condition as sold and received. Items must not show any signs of damage, been worn and must be free from any odours (including cigarette smoke). Items received back in a non-resaleable condition will be returned back at a cost to you.
When returning items by recorded post, we are unable to accept responsibility for items lost in transit.
